What is Role-Based Access Control (RBAC)?
RBAC controls what users and systems can do based on assigned roles.
Technical detail
RBAC limits access to data and actions by mapping permissions to roles like admin, manager, or rep. In AI workflows, RBAC should apply to both human users and automated agents. It prevents unauthorized actions and reduces accidental misuse. Role design should match real operational responsibilities.
Why it matters
- Protects sensitive data and critical actions.
- Reduces security and compliance risk.
- Makes approval policies easier to enforce.
- Supports clear operational accountability.
Example
A service agent can view account notes but cannot trigger refunds above a limit. A manager role can approve exceptions, and every action is logged.
How Retailbridge relates
Retailbridge applies role-aware controls in workflow execution so permissions align with real team structures. This helps organizations scale automation without losing governance.