Privacy policy

Last updated: October 21, 2026

This policy explains how ActionBridge collects, uses and shares personal information when you visit our website, contact us or use our services.

1. Who we are

ActionBridge is a Canadian business based in Ontario. We provide AI adoption support, business tools and services, including ActionBridge Signal, that help businesses understand their data and identify opportunities for action.

For privacy questions or requests, contact [email protected].

2. Information we collect

Website visitors

We may collect:

• Website usage information. We use analytics software to understand how visitors use our website. This may include pages viewed, referral sources, browser and device information, IP addresses and approximate location.
• Information you provide. When you contact us, submit a form, book a call or enquire about our services, we collect the information you provide, such as your name, email address, business details and message.

Customers and service users

We may collect:

• Account and contact information. Information needed to set up and manage your account, communicate with you and provide our services.
• Connected business data. Information from the systems and accounts you authorize us to access. Depending on the service and permissions you enable, this may include business records, marketing and sales data, customer contact details, communications and transaction information.
• Service activity and outputs. Information about how our services are used, including generated reports, insights, recommendations and related activity records.

Customers are responsible for ensuring they have the necessary authority and permissions to share personal information with us. When processing personal information on a customer’s behalf, we do so to provide the agreed services and in accordance with the customer’s instructions and applicable requirements.

3. How we use information

We use personal information to:

• Respond to enquiries and arrange consultations, demonstrations and pilots.
• Set up accounts and provide customer support.
• Deliver our services, including analysing authorized business data and generating reports, insights, recommendations and alerts.
• Operate, maintain and improve our website and services.
• Monitor service performance, troubleshoot issues and protect against unauthorized access or misuse.
• Meet applicable legal obligations and enforce our agreements.

Access to connected systems and any actions taken through them depend on the permissions you grant and the service configuration you approve.

4. AI-assisted processing

Some services use third-party AI technology to analyse information and generate summaries, insights or recommendations. Relevant information may be provided to AI service providers as part of delivering those features.

The processing of that information is subject to the applicable provider terms, account settings and any commitments in your service agreement. Contact us if you need details about the AI providers or processing arrangements relevant to your service.

5. Sharing information

We may share personal information with service providers that support our operations, including providers of hosting, storage, analytics, communications, customer support and AI processing.

We limit sharing to information relevant to the services being performed and use contractual or other appropriate measures to protect personal information.

We may also disclose information:

• At your direction or with your consent.
• To comply with applicable law, legal processes or lawful requests.
• To protect the rights, property or security of ActionBridge, our customers or others.
• In connection with a merger, acquisition or transfer of our business, subject to applicable privacy requirements.

6. International processing and storage

Personal information may be processed or stored in Canada or other countries where we or our service providers operate. Information processed outside Canada may be subject to the laws of those countries, including lawful access by public authorities.

Any specific hosting location or data residency commitments will be described in the applicable service agreement.

7. Cookies and analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the website experience.

You can manage cookies through your browser settings and, where available, through privacy controls on our website. Blocking certain cookies may affect how some website features work.

8. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle.

No method of transmission or storage is completely secure. If a privacy or security incident occurs, we will take appropriate steps to respond and provide notifications where required by applicable law.

9. Your privacy choices and requests

Depending on applicable law and the circumstances, you may request access to, correction of or deletion of your personal information, or withdraw consent to certain uses.

To make a request, email [email protected]. We may need to verify your identity before responding. Some requests may be subject to legal or contractual limits, which we will explain where relevant.

If your information was provided to us by one of our business customers, we may refer your request to that business and assist it in responding.

10. Changes to this policy

We may update this policy to reflect changes to our services, practices or applicable requirements. The latest version will be posted on this page with an updated date. Where required, we will provide additional notice of significant changes.

11. Contact us

For privacy questions, concerns or requests:

ActionBridge
[email protected]